Privacy Policy

What we collect

• Contact details you give us: name, mobile number, email and delivery address.
• Order, repair and PB Points history linked to your PB Rewards account.
• Repair photos and documents you choose to upload, and messages, files and voice notes sent through chat or the contact form.
• For installment purchases or when you sell us a used phone: a copy of your CNIC (see below).
• Basic technical data (browser, pages visited) to keep the site secure and working.

How we use it

To process orders and repairs, contact you about them, run the loyalty programme, provide customer support, prevent fraud and meet legal obligations. We only send marketing if you opt in.

CNIC / ID documents — security & privacy

For installment purchases, and when you sell us a used phone, we take a copy of your CNIC (front and back). Here is exactly how we treat it:

• Why we ask: Only to verify your identity for an installment purchase or when you sell us a used phone — this protects you and helps stop the trade in stolen phones.
• What we take: Photos of the front and back of your CNIC, your name, CNIC number and mobile number, and any extra documents you choose to give us.
• How it's protected: Stored privately and encrypted in transit; never published or shown on the website. Only authorised PB Mobiles staff can open it, and every time someone does, it is recorded.
• Never misused: We never sell your data or use your ID for marketing. It is shared only with our financing partner to approve an installment plan, or when the law requires (e.g. a lawful request from the police or PTA).
• How long we keep it: Only as long as needed for the purchase and our legal record-keeping, then it is deleted.
• Your rights: You can ask what we hold, ask us to correct it, or ask us to delete it once the law no longer requires us to keep it — contact +92 300 0000000 or hello@pbmobiles.pk.

Before we take your ID, staff show you this notice and ask for your agreement. We handle personal data in line with Pakistan's applicable data-protection and cyber-crime laws, including the Prevention of Electronic Crimes Act 2016.

Payments

Payments are handled by our payment gateway. We receive only a transaction reference and status — never your card, bank or wallet credentials.

Sharing

We share data only with service providers needed to run the business (payment gateway, delivery partner, hosting, SMS/WhatsApp messaging) or when required by law. We do not sell personal data.

Purchase notifications

Our site may show short notices such as "Ali K. from Lahore purchased iPhone 13". These come only from genuine orders and use a first name and initial (or a generic label) — never your full name, number or address.

Retention & security

We keep records for as long as needed for warranty, accounting and legal purposes. Data is stored on secured servers with access limited to authorised staff, and sensitive staff actions are logged.

Your choices

You can ask us to update or delete your details (subject to records we must keep by law) by contacting hello@pbmobiles.pk or +92 300 0000000.