Returns & Warranty

New phones

Sealed, unopened phones may be returned within 7 days. Opened phones are covered by the manufacturer's warranty for faults; we will help you arrange warranty service.

Used phones

Return within 7 days if the device does not match its listed grade, battery health or notes. Hardware faults within 30 days are covered by the PB Lab warranty — we repair, replace or refund.

Accessories

Unopened accessories may be returned within 7 days. Manufacturing faults are replaced within 7 days of purchase. Fitted screen protectors cannot be returned once applied.

Repairs

Replaced parts and workmanship are covered for the warranty period on your repair invoice. The warranty does not cover new physical or liquid damage.

How to return

Bring the item, its accessories and your order number (PB-…) to the shop, or contact us to arrange a return. Staff record every finalised return — stock is restored and your refund is processed.

Refunds

Refunds are made to the original payment method after inspection. Gateway and bank processing times apply. Loyalty points earned on a refunded order are removed.